This Privacy Policy explains how Tailor's Touch handles personal information collected through bandloungeimage.surf and in connection with tailoring, alteration, remodelling, and upcycling inquiries and projects in Ottawa.
Subject to legal limits, you may request access to the personal information we hold about you, ask for correction of inaccurate information, and raise concerns about our handling of your data. Where a request cannot be fully granted, we will explain the reason to the extent permitted by law.
To protect privacy, we may need enough information to verify your identity and understand your request before responding. We may also keep a record of the request and our response for compliance purposes.
We retain personal information for the period needed to manage inquiries, quotes, project work, collection, payment processing, recordkeeping, and dispute handling. When information is no longer required, we delete it, anonymize it, or otherwise handle it in a manner consistent with our operational and legal obligations.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal information, we may provide additional notice through the site or by direct communication where practical.
We use personal information to respond to inquiries, assess garments and materials, prepare quotes, schedule consultations, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, operate the website, improve site performance, and meet legal or accounting obligations. We may also use information to communicate about project status, fit or finish reviews, and any follow-up needed for the work requested.
We may share personal information with service providers that support website hosting, communications, recordkeeping, payment processing, or other operational needs. We may also share information with contractors or suppliers involved in a project when necessary to complete the requested work. These parties are expected to use the information only for the services they provide to us.
We may disclose personal information when required or permitted by law, including in response to lawful requests, court orders, regulatory obligations, or to protect our rights, property, customers, or operations.
We may collect contact details, project details, garment and material information, appointment and communication records, payment-related information, and website usage data. Where a customer supplies a garment or materials, we may also process information needed to assess construction, condition, fit limitations, and requested changes.
We receive information directly from you when you submit an inquiry, request a consultation, book a visit, communicate with us, or provide a garment for assessment. We may also collect information from your browser or device when you use the website, and we may generate internal records from project review, quote preparation, approval, and collection steps.
We may use session cookies that expire when the browser is closed, persistent cookies that remain for a limited period, and similar technologies that help the site function properly. These tools may support security, form handling, remembering basic preferences, and understanding how visitors use the site.
We use standard browser cookies and similar technologies for site operation, traffic measurement, and preference handling. You can control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session continuity, or other basic website functions.
